Frequently Asked Questions

Everything you need to know about shopping with Raiz.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I find the right size?

Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay and Klarna.

Are your materials sustainably sourced?

At Raiz, we prioritize the planet. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We are committed to reaching 100% sustainable materials by 2025.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.